Terms of Services

Our terms and conditions represent an agreement between us (Cleaning Service Technicians LLC and you (The Client). In order for cleaning services to be booked and rendered. We would like for  you to read, understand what we do provide for each service wanted and do not provide during services. Read until you feel confident in the services we provide and what is expected to be provided to  during your cleaning service. Feel free to text us any questions you may have. Once you are ready to book an appointment during the booking process a check box will appear which confirms your understanding in order for services to be rendered. Once an agreement is made between us verbally, text, or email and our terms of service have been checked cleaning service technicians guarantees they will provide service.

1. Our third party processing provider has a 3 layer secure encrypted protection. ( SSL protection and 256 bit security ) during your payment process

2. We never see or store your card information due to everything being processed via  stripe a secure payment processing system.  

3. Payments are accepted via Credit Card, Debit card, Apple pay, Googlepay, and Zelle for residential and commercial

4. We currently do not accept:Cash payment for services, Cash app, Venmo or Personal checks 

5. Payment options maybe available with third party acceptance Klarna, after pay, amazon if you qualify with them. 

6. Cash tips can be given to a cleaning technician if a client chooses.

7. In order to secure a booking date with in our available dates for a service a $150.00 non refundable booking deposit is needed. 

8. Cleaning Service balance remainders are due 48 hours prior to services being rendered. 

9. Next day services are charged total cost of service 24 hours prior to services being rendered plus an additional fee for next day service of $120.

10. Services that are booked One- time, monthly, biweekly, weekly require a $150 non  refundable booking deposit to secure date. All Service remainder balances are due 48 hours prior to booking date and time for services to be rendered. 

1. We thrive on communication contact us in the event of any issues prior to service appointment date.

2. Cancellations made 48 hours 2 full days from appointment date and time can be cancelled minus booking deposit. or 1 Reschedule for a later date in our availability  between 3 - 7 days at no additional fee.

3. 24 hour cancellations 1 full day from appointment date and time require a $150 cancellation fee. or 1 reschedule for a later date in our availability 3 - 7 days at no additional cost.

4. Hours before appointment date and time or cancelling during our arrival require forfeiting of the entire cost of service booked. 

1. Pricing estimates are subject to change upon arrival in the event the property is NOT in the original conditions agreed during time of booking. (Call, Text messaging or Email)

2. If a service booked does not reflect the true nature of the property conditions for service booked. (Cancellation of service will be determined by cleaning service technicians.)

3. In the event required videos or photos sent to us are misleading and do not reflect the actual current property conditions service cancellation will be determined during arrival.

4. In the event a property may take longer due to unforeseen property conditions. Cleaning service technicians will contact you directly to either approve more time & confirm pricing adjustment. Or target specified areas of importance within the allotted time frame. 

5. Service cost maybe adjusted yearly with notice to our reoccurring clients.

1. We do not accept any liability for any Third party present or entering clients premises approved by the client including other service providers, contractors, children or adults during booking scheduled date and time. 

2. Any responsibility for loose pets entering or leaving the property. 

3. Cleaning of an occupied property during service appointment with other service contractors. (Services will be rescheduled or terminated minus booking fees)

4. We want to provide the highest of quality cleaning to your property during your scheduled time. We understand it is your home and some clients love to observe but lets be honest. We need to be able to fit our equipment, move around freely and pull furniture without risking any potential injury to anyone. It is best to not have any foot traffic in any of the rooms or areas during the scheduled cleaning.

5. Clients accept full responsibility and liability in the event client, friend, family or anyone entering the property and areas or rooms being serviced by cleaning service technicians are injured in any way after accepting our terms of service.

6. In the event the property has foot traffic and the cleaning service technicians have agreed to continue service we will not pull any furniture or appliances even if its a deep clean.

1. Cleaning solutions & equipment are provided by us. Solutions vary depending on the service needed.

2. Supply list will be sent during booking for cleanings.

3. We provide our own cleaning equipment: Vacuums, steamers, scrubbers, scrapers, mops, dusters, rags, cloths, sponges, garbage bags.

4. In the event a client requires us to use their cleaning solutions and equipment only. We do not accept any liabilty should anything go wrong with the client required cleaning solutions or equipment outcome.

5. We do not use any cleaning bleach or bleach disinfecting products. In the event a client requires the use of chemical solutions we will terminate services.

1. In the event you fail to communicate the true nature of your property conditions via Verbal communication, Text communication, Videos or Photos. We will consider adjustment cost for service only when confirmed with you.

2. In the event the true nature of the property conditions are not as stated and are worst than indicated. Cleaning service technicians will determine whether services are to be rescheduled at a later date with cost adjustment or terminated.

3. In the event the properties conditions  true nature is not stated and during arrival we see an active infestation of insects, bugs or rodents services will be terminated immediate and 100% of the service cost will be forfeited.

4. Only services booked will be provided during scheduled booking time.( Please double check your list details and ask as many questions as you may have.)

5. Add on  services are to be booked during the time you are booking a service. Addons will not be accepted during arrival.