Terms of Services
What are the cleaning service technicians terms of service
Our terms of service help you understand our policies and other important information.
Terms of service
Our terms & conditions represent an agreement between us (Cleaning Service Technicians LLC & you (The Client). In order for cleaning services to be rendered we need you to read, understand what we do provide and do not provide during services. Once you feel confident in the services we provide & what is expected agree to our terms of service. (Check box during booking summary confirms.)
Our service guarantee
Your satisfaction is our number one priority. In the event you have an issue with our cleaners or cleaning feel free to contact us immediately.
We guarantee that we will arrive within our window times to provide the services booked.
We guareentee we will provide the highest of quality service to any property we service.
We guarantee that our family owned and operated cleaning service is dedicated to becoming your longer term cleaning team.
We thrive on communication! Contact our CEO Rosabra or Brian directly at (347) 785- 8276. Our Contact Info
Some days are hectic for us so make sure to leave us a voicemail, send us a text or email and we will contact you shortly!
Payments
Secure encrypted payments are made via invoice payment, payment links or directly via our website CleaningServiceTechniciansLLC.com.
Payments can be made via Credit Card, debit card, Apple pay, Googlepay, Visa master cards, Amex and Zelle.
Cash payments for services are not accepted. Cash tips made to a cleaning technician are accepted.In order to secure the date you want for service a $150.00 non refundable booking deposit is needed.
Cleaning Service balance remainders are due 48 hours prior to services being rendered.
Next day services are charged total cost of service 24 hours prior to services being rendered plus an additional fee for next day service of $120.
Services that are booked monthly, biweekly, weekly require a $150 non refundable booking deposit. Service remainder balance is due 48 hours prior to booking date and time for services to be rendered.
Refunds
Services rendered by cleaning services are non refundable.
In the event you have any issues with your service please contact the CEO Rosabra or Brian. We will rectify the issue within 24 to 48 hours.
Some cancellations can be refunded minus the booking deposit.
Cancellations
We thrive on communication contact us in the event of any issues prior to service appointment date.
Cancellations made 48 hours 2 full days from appointment date and time can be cancelled minus booking deposit. or 1 Reschedule for a later date in our availability between 3 - 7 days at no additional fee.
24 hour cancellations 1 full day from appointment date and time require a $150 cancellation fee. or 1 reschedule for a later date in our availability 3 - 7 days at no additional cost.
Hours before appointment date and time or cancelling during our arrival require forfeiting of the entire cost of service booked.
Lock out fee
In the event we are unable to obtain entry during your scheduled appointment time.
The cleaning technician(s) will provide a 15 minute waiting grace period.
During the grace period we will make multiple attempts to contact you.
After grace period & attempts of contact services will be cancelled and the cost of entire service booked will be forfeited.
Pricing adjustments
Pricing estimates are subject to change upon arrival in the event the property is NOT in the original conditions agreed during time of booking. (Call, Text messaging or Email)
If a service booked does not reflect the true nature of the property conditions for service booked. (Cancellation of service will be determined by cleaning service technicians.)
In the event a property may take longer due to unforeseen property conditions. Cleaning service technicians will contact you directly to either approve more time & confirm pricing adjustment. Or target specified areas of importance within the allotted time frame.
Service cost maybe adjusted yearly with notice to our reoccurring clients.
Claims
Due to the nature of the service the company guarantees only to correct any issues reported within 24hour to 48hours.
Any accidents during service will be reported to the client while we are onsite in the event we are the cause.
In the event an item is damaged due to our doing we will attempt to replace item by identical item or correct the issue. If the item cannot be replaced we are insured and will take the steps necessary.
We do not accept claims on the property or items in the event it’s due to: wear, tear, stains DIY fixes or aging on items that cannot be removed via cleaning.
Liability
We do not accept any liability for any Third party present or entering clients premises approved by the client including other service providers, contractors, children or adults during booking scheduled date and time.
Any responsibility for loose pets entering or leaving the property.
Cleaning of an occupied property during service appointment with other service contractors. (Services will be rescheduled or terminated)
Cleaning of an occupied property by client and family during appointment specifically in the rooms/floors of service including where our cleaning equipment are placed.
In the event the property has alot of foot traffic due to client, children, friends & family we will not pull furniture or appliances due to a potential risk to injury.
Client accepts full liability when entering areas being serviced in the event a client, friend or family member is possibly injured due to slipping, sliding, stumbling, or falls over any of our equipment etc.
Safety
For safety reasons please store in a safe box any fire arms or weapons of any sort.
Store away any illegal drugs and reframe from illegal drug use during your cleaning service.
Provide service in a property with uncaged aggressive pets & risk an injury to any of our technicians. If your pets are friendly of course we would love to meet them and give them belly rubs!
Provide service to a client who is being aggressive, or inappropriate in anyway. Services will be terminated immediately!
Provide any Biohazard cleaning including: Bodily fluids, Animal fluids.
Insect or rodent clean out infestation including roaches bedbugs, mice or rats.
Cleaning of a property without electricity, running water, proper air circulation or ventilation.
We can't provide cleaning on a property under unsafe and hazardous conditions.
Move items heavier than 25lbs including furniture & appliances.
Cleaning solutions & Equipment
Cleaning solutions & equipment are provided by us. Solutions vary depending on the service needed.
We provide our own cleaning equipment: Vacuums, steamers, scrubbers, scrapers, mops, dusters, rags, cloths, sponges, garbage bags.
In the event a client requires us to use their cleaning solutions and equipment only. We do not accept any liabilty should anything go wrong with the client required cleaning solutions or equipment outcome.
We do not use any cleaning bleach or bleach disinfecting products. In the event a client requires the use of chemical solutions we will terminate services.
Services we do Not provide
Washing of dishes, cups, pans, pots or baking dishes.
Cleaning of range hood including fan
Cleaning inside dishwasher
Laundry services
Cleaning inside food or clothing storage
Declutter rooms
Cleaning inside washer and dryer
Service unfinished, under construction areas including basements, attics, porches, balconies or garage etc.
Plumbing services before cleaning for drainage blockage or fixing etc.
Flooring cleaning with electrical machinery: Carpet cleaning, electrical scrubber, steam, grout etc.
Biohazard cleaning
Hoarding clean up
Animal clean up including waste
Grout cleaning with electrical equipment
Removal of mold
Removal of rust
Removal of trash offsite
Property conditions
In the event you fail to communicate the true nature of your property conditions. We will consider adjustment of cost for service only when agreed upon by you.
In the event the true nature of the property conditions are not as stated and our schedule is booked for the day. Cleaning service technicians llc will determine whether services are to be rescheduled at a later date or receive a partial refund .
In the event the property true nature is not stated and during arrival we see an active infestation of bugs services will be terminated immediate and 100% of the service cost will be forfeited.
Only services booked will be provided during scheduled booking time.( Please double check your list details and ask as many questions as you may have.)
Add on services are Not accepted day of appointment booked date Only prior to booking date & time.
Photography or Video
Before and after photos/ videos are taken of the property conditions. Images taken do not include any personal identifying items in your home. (Family photos, pets, Home exterior etc.) Some images maybe used to show before and after examples via our website or social media with your consent.